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Privacy Policy

Effective Date: April 30, 2026

Last Updated: April 30, 2026

Stockmatic LLC ("Stockmatic," "we," "us," or "our") respects your privacy and is committed to protecting the personal information we collect, use, and share. This Privacy Policy explains how we handle personal information in connection with our website (https://www.stockmatic.com), our customer portal (https://portal.stockmatic.com), and our third-party logistics (3PL) services, including e-commerce fulfillment, B2B distribution, Amazon FBA preparation, drayage, cross-docking, last-mile delivery, and bonded warehousing.

This Policy applies to all visitors and users worldwide, including residents of the United States (with specific provisions for California residents), the European Economic Area (EEA), the United Kingdom, Brazil, Canada, and other jurisdictions.

Important: Stockmatic operates as a business-to-business (B2B) service provider. We may process personal information of end customers (such as recipients of shipments) on behalf of our business clients. In those cases, our clients act as the data controller, and Stockmatic acts as a service provider or processor. The processing of such end-customer information is governed primarily by the privacy policies of our clients and by the data processing agreements we have entered into with them.

Table of Contents

  • 1. Who We Are and How to Contact Us

  • 2. Information We Collect

  • 3. How We Use Your Information

  • 4. Legal Bases for Processing (EEA / UK Visitors)

  • 5. How We Share Your Information

  • 6. International Data Transfers

  • 7. Cookies, Analytics, and Tracking Technologies

  • 8. Data Retention

  • 9. Data Security

  • 10. Your Privacy Rights

  • 11. Notice to California Residents (CCPA / CPRA)

  • 12. Notice to EEA, UK, and Swiss Residents (GDPR)

  • 13. Notice to Brazilian Residents (LGPD)

  • 14. Notice to Canadian Residents (PIPEDA)

  • 15. Children's Privacy

  • 16. Third-Party Links

  • 17. Changes to This Privacy Policy

  • 18. How to Contact Us About Privacy

1. Who We Are and How to Contact Us

Stockmatic LLC is a third-party logistics (3PL) company organized under the laws of the State of Florida, United States, providing fulfillment, warehousing, distribution, and supply chain solutions primarily to e-commerce businesses, wholesale distributors, brands, and retailers.

 

Business address:

Stockmatic LLC

9675 NW 174th St, Suite 400

Miami, FL 33018-6741, United States

 

General contact:

Phone: +1 (305) 315-2377

Email: info@stockmatic.com

 

Privacy-related inquiries should be sent to: privacy@stockmatic.com

2. Information We Collect

We collect personal information in the following categories. The specific information we collect depends on how you interact with us.

2.1 Information You Provide Directly

  • Contact and quote requests: When you submit a quote request through our website form, you provide your first and last name, business email address, company name, phone number, website URL, and a description of your fulfillment needs.

  • Customer portal accounts: When you register for the Stockmatic customer portal, we collect your name, business email, password (stored in hashed form), company information, and access credentials.

  • Service onboarding information: Once you become a client, we may collect billing information, tax identification numbers (e.g., EIN), authorized contact persons, integration credentials for e-commerce platforms (Shopify, Amazon, Walmart, eBay, TikTok Shop, BigCommerce, WooCommerce), carrier account information, and customs documentation.

  • Communications: When you contact us by email, phone, or other channels, we retain the content of those communications and any information you choose to share.

2.2 Information We Collect Automatically

  • Device and usage data: IP address, browser type and version, operating system, device identifiers, pages viewed, referring URL, date and time of visit, and time spent on pages.

  • Cookies and similar technologies: We use cookies, pixel tags, and similar technologies as described in Section 7.

  • Analytics: We use Google Analytics to understand how visitors use our website. Google Analytics may collect information about your interactions with our site, including pseudonymous identifiers and behavior data.

  • Hosting platform data: Our website is hosted on the Wix platform, which collects basic technical information necessary to operate the website (such as cookies for session management and security).

2.3 Information We Process on Behalf of Our Clients

As a 3PL provider, we receive and process personal information of our clients' end customers (typically the recipients of shipments) so that we can pick, pack, label, ship, and deliver orders. This information may include:

  • Recipient name, shipping address, and phone number.

  • Order details and SKU information.

  • Special delivery instructions.

  • Returns information and reasons for returns.

  • In limited cases, customs and import documentation that may include identification numbers required by U.S. Customs and Border Protection (CBP) or foreign customs authorities.

 

In these scenarios, our client is the data controller (or business, under CCPA terminology), and Stockmatic acts as a service provider or processor on our client's behalf, pursuant to the data processing terms in our service agreement.

2.4 Information from Third Parties

  • E-commerce platforms (Shopify, Amazon, Walmart, eBay, TikTok Shop, BigCommerce, WooCommerce) when our clients connect their stores to our systems.

  • Shipping carriers (such as UPS, FedEx, USPS, DHL, and regional carriers) regarding shipment status, delivery confirmations, and exceptions.

  • Publicly available business information for prospect research and verification (such as business registries and company websites).

2.5 Sensitive Personal Information

We do not intentionally collect sensitive personal information (such as government identification numbers belonging to individuals, health data, racial or ethnic origin, or biometric data) except where strictly necessary for customs clearance, legal compliance, or to fulfill a specific service request authorized by our client. We do not sell sensitive personal information.

3. How We Use Your Information

We use personal information for the following business purposes:

  • To respond to quote requests, inquiries, and customer support tickets.

  • To provide and operate our 3PL services, including receiving inventory, fulfillment, shipping, returns, and last-mile delivery.

  • To create and manage customer portal accounts and authenticate users.

  • To integrate with e-commerce platforms and shipping carriers selected by our clients.

  • To process invoicing, payments, and account reconciliation.

  • To comply with U.S. customs, import/export, tax, and other legal obligations.

  • To detect, prevent, and respond to fraud, security incidents, and other unlawful activity.

  • To improve our services, train our team, and develop new offerings.

  • To send service-related and operational communications (such as onboarding emails, service updates, and billing notices).

  • To send marketing communications about Stockmatic services where permitted by law and where you have not opted out.

  • To enforce our Terms of Service and other agreements.

4. Legal Bases for Processing (EEA / UK Visitors)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal information under one or more of the following legal bases:

Legal Basis
When We Rely on It
Performance of a contract
When processing is necessary to provide services you or your company have engaged us for, or to take steps at your request before entering into a contract.
Legitimate interests
For purposes such as improving our services, securing our systems, business administration, and direct marketing to existing business contacts, balanced against your rights and interests.
Consent
Where you have given specific consent (for example, for non-essential cookies or certain marketing communications). You may withdraw consent at any time.
Legal obligation
Where processing is required by law (such as customs declarations, tax records, or responding to lawful requests from authorities).

5. How We Share Your Information

We do not sell personal information for monetary consideration. We share personal information only as described below.
 

5.1 Service Providers and Sub-processors

We share personal information with vendors who help us operate our business, including:

  • Shipping and logistics carriers (UPS, FedEx, USPS, DHL, regional and last-mile carriers, freight brokers).

  • E-commerce and marketplace platforms (Shopify, Amazon, Walmart, eBay, TikTok Shop, BigCommerce, WooCommerce) when our clients have authorized integrations.

  • Cloud hosting and infrastructure providers.

  • Website hosting platform (Wix).

  • Analytics providers (Google Analytics).

  • Customs brokers and freight forwarders.

  • Email, communications, and CRM tools.

  • Accounting, billing, and payment processors.

  • Professional advisors (attorneys, auditors, insurers).

 

These vendors are bound by contractual obligations to use personal information only for the purposes we authorize and to maintain appropriate security.
 

5.2 Our Clients (When We Act as a Service Provider)

When we process end-customer information on behalf of a Stockmatic client, we share that information back with our client and with the third parties our client has authorized (such as their preferred carrier or marketplace).
 

5.3 Legal and Safety Disclosures

We may disclose personal information when we believe in good faith that disclosure is necessary to: (i) comply with applicable laws, regulations, subpoenas, court orders, or governmental requests, including from U.S. Customs and Border Protection or other customs authorities; (ii) enforce our agreements; (iii) protect the rights, property, or safety of Stockmatic, our clients, our employees, or others; or (iv) prevent or investigate fraud or security incidents.
 

5.4 Business Transfers

If Stockmatic is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of assets, personal information may be transferred as part of that transaction. We will notify affected individuals as required by law.

6. International Data Transfers

Stockmatic is headquartered in the United States, and the personal information we collect is generally processed in the United States. If you access our services from outside the United States, your information will be transferred to and processed in the United States and other countries where our service providers operate.

 

For transfers from the EEA, the United Kingdom, or Switzerland to the United States or other third countries, we rely on appropriate safeguards required by applicable law, such as the European Commission's Standard Contractual Clauses, the UK International Data Transfer Addendum, or, where applicable, certifications under the EU-U.S. Data Privacy Framework, the UK Extension to the EU-U.S. Data Privacy Framework, and the Swiss-U.S. Data Privacy Framework. You may request a copy of the safeguards we apply by contacting privacy@stockmatic.com.

7. Cookies, Analytics, and Tracking Technologies

Our website uses cookies and similar technologies to operate the site, remember your preferences, analyze traffic, and improve our services. The categories of cookies we use are:

Category
Purpose
Strictly necessary
Required for the website and customer portal to function (session management, authentication, security). These cannot be disabled.
Functional
Remember your preferences and choices, such as language or region.
Analytics
Help us understand how visitors interact with our site, primarily through Google Analytics. This data is generally pseudonymized.
Wix platform cookies
Set by our website hosting provider, Wix, for site operation, security, and basic platform functionality.

We do not currently use advertising or cross-site tracking cookies. If we add such cookies in the future, we will update this Policy and, where required by law, request your consent before activating them.

 

Managing cookies: Most browsers allow you to control cookies through their settings. You may also opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (https://tools.google.com/dlpage/gaoptout). Disabling certain cookies may affect site functionality.

 

Do Not Track and Global Privacy Control: Our website honors recognized opt-out signals such as the Global Privacy Control (GPC) where required by applicable law (including for California residents under the CCPA/CPRA).

8. Data Retention

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required or permitted by law. Specific retention practices include:

Category
Typical Retention
Analytics data
Retained according to Google Analytics retention settings (currently 14 months).
Marketing communications data
Until you opt out, plus a reasonable suppression list retention to honor your opt-out.
Customer portal access logs
Up to 24 months for security and audit purposes.
Shipment and customs records
Minimum 5 years per U.S. Customs and Border Protection (19 CFR §163.4) and as required by other applicable trade laws.
Active client account records
For the duration of the business relationship plus 7 years for tax, accounting, and customs compliance under U.S. federal and Florida law.
Quote requests and inquiries (no engagement)
Up to 24 months from last contact, then deleted or anonymized.

9. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption in transit, access controls based on the principle of least privilege, network monitoring, secure facility access at our Miami warehouse, employee confidentiality obligations, and periodic security reviews.

 

No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If we become aware of a security incident affecting your personal information, we will notify affected individuals and authorities as required by applicable law.

10. Your Privacy Rights

Depending on where you live, you may have the following rights regarding your personal information:

  • Right to access: Request confirmation of whether we process your personal information and obtain a copy.

  • Right to correction: Request that we correct inaccurate or incomplete information.

  • Right to deletion: Request that we delete your personal information, subject to legal exceptions.

  • Right to restrict or object to processing: Ask us to limit how we use your information or object to certain processing.

  • Right to data portability: Receive your information in a structured, machine-readable format.

  • Right to opt out of sale or sharing: We do not sell personal information for monetary consideration. If our practices change, we will provide a clear opt-out mechanism.

  • Right to withdraw consent: Where we rely on consent, you may withdraw it at any time.

  • Right to non-discrimination: We will not discriminate against you for exercising any of these rights.

  • Right to lodge a complaint: You may file a complaint with your local data protection authority.

 

To exercise any of these rights, contact us at privacy@stockmatic.com. We will verify your identity before fulfilling your request and respond within the timeframes required by applicable law (typically 30 to 45 days). You may designate an authorized agent to submit a request on your behalf, subject to verification.

 

If you are an end customer of one of our clients (for example, you received a shipment fulfilled by Stockmatic), please direct your request first to the merchant from whom you purchased the product. As a service provider, we will assist that merchant in responding to your request.

11. Notice to California Residents (CCPA / CPRA)

This section provides additional information for California residents under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA).
 

11.1 Categories of Personal Information Collected

In the past 12 months, we have collected the following categories of personal information, as defined under the CCPA:

  • Identifiers (name, email address, phone number, IP address, account login).

  • Commercial information (services purchased, transaction history).

  • Internet or network activity (browsing data, interactions with our website and portal).

  • Geolocation data (general location derived from IP address).

  • Professional or employment-related information (company name, job title).

  • Inferences drawn from the above (such as service preferences).
     

11.2 Sources of Personal Information

We collect this information directly from you, automatically through your use of our website and portal, and from third parties such as e-commerce platforms, carriers, and our clients.
 

11.3 Business Purposes for Collection

We collect personal information for the business purposes described in Section 3 of this Policy.
 

11.4 Categories Disclosed to Third Parties

In the past 12 months, we have disclosed the categories of personal information listed above to the categories of recipients identified in Section 5 (service providers, our clients, and as required by law).
 

11.5 No Sale or Sharing of Personal Information

Stockmatic does not sell personal information for monetary consideration and does not share personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA. We have not sold or shared the personal information of California residents in the preceding 12 months, and we have no actual knowledge of selling or sharing the personal information of consumers under 16 years of age.
 

11.6 Sensitive Personal Information

We do not use or disclose sensitive personal information for purposes that would require us to offer a Right to Limit under the CPRA.
 

11.7 Your California Rights

  • Right to know what personal information we have collected, used, disclosed, and sold or shared.

  • Right to delete personal information, subject to exceptions.

  • Right to correct inaccurate personal information.

  • Right to opt out of sale or sharing (not currently applicable, as we do not sell or share).

  • Right to limit use of sensitive personal information (not currently applicable).

  • Right to non-discrimination for exercising your rights.

 

To submit a request, email privacy@stockmatic.com or call +1 (305) 315-2377. We will verify your request by matching information you provide with information in our records. You may use an authorized agent to submit a request, subject to verification of the agent's authority.
 

11.8 Shine the Light

California Civil Code Section 1798.83 permits California residents to request information regarding the disclosure of personal information to third parties for direct marketing purposes. Stockmatic does not disclose personal information to third parties for their direct marketing purposes.

12. Notice to EEA, UK, and Swiss Residents (GDPR)

If you are located in the EEA, United Kingdom, or Switzerland, the General Data Protection Regulation (GDPR), the UK GDPR, or the Swiss Federal Act on Data Protection (FADP) may apply to our processing of your personal information.

 

Data controller: Stockmatic LLC, 9675 NW 174th St, Suite 400, Miami, FL 33018-6741, United States.

EU/UK representative: We have not appointed a representative under Article 27 GDPR or UK GDPR at this time, as we do not regularly offer goods or services to data subjects in the EU or UK or systematically monitor their behavior. If this changes, we will appoint a representative and update this Policy.

 

In addition to the rights described in Section 10, you have the right to lodge a complaint with the supervisory authority in your country of residence, work, or where you believe a violation has occurred. A list of EU supervisory authorities is available at https://edpb.europa.eu/about-edpb/board/members_en. UK residents may contact the Information Commissioner's Office (ICO) at https://ico.org.uk.

13. Notice to Brazilian Residents (LGPD)

If you are located in Brazil, Brazil's Lei Geral de Proteção de Dados (LGPD) may apply. In addition to the rights in Section 10, LGPD grants you the rights to: confirm the existence of processing, access your data, correct incomplete or inaccurate data, anonymize, block, or delete unnecessary data, request portability, request deletion of data processed with consent, obtain information about entities with which we share data, request the review of automated decisions, and revoke consent.

 

To exercise these rights, contact privacy@stockmatic.com. You may also lodge a complaint with the Brazilian National Data Protection Authority (Autoridade Nacional de Proteção de Dados — ANPD) at https://www.gov.br/anpd.

14. Notice to Canadian Residents (PIPEDA)

If you are located in Canada, Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws may apply. We process your personal information consistent with the principles of PIPEDA, including accountability, identifying purposes, consent, limiting collection, limiting use and disclosure, accuracy, safeguards, openness, individual access, and challenging compliance.

 

To exercise your rights or file a complaint, contact privacy@stockmatic.com. You may also contact the Office of the Privacy Commissioner of Canada at https://www.priv.gc.ca.

15. Children's Privacy

Our services are directed to businesses and are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will delete it as soon as reasonably possible. If you believe a child has provided us with personal information, please contact privacy@stockmatic.com.

16. Third-Party Links

Our website and portal may contain links to third-party websites, services, and integrations (such as Shopify, Amazon, Walmart, eBay, TikTok Shop, BigCommerce, WooCommerce, carrier tracking pages, and social media platforms including LinkedIn, Instagram, X (Twitter), Facebook, and YouTube). We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing them with personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this Policy and, where required by law, notify you by email or through a prominent notice on our website. We encourage you to review this Policy periodically.

18. How to Contact Us About Privacy

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

 

Email (privacy matters): privacy@stockmatic.com

General email: info@stockmatic.com

Phone: +1 (305) 315-2377

Mailing address: Stockmatic LLC
Attention: Privacy Officer

9675 NW 174th St, Suite 400

Miami, FL 33018-6741, United States

This Privacy Policy is provided as a comprehensive baseline aligned with current U.S. and international privacy frameworks. Before publishing, Stockmatic should have this document reviewed by qualified legal counsel familiar with

 

19. SMS Notification Terms

 

Program Name: Stockmatic Order Alerts

 

Description: By opting in, you agree to receive automated SMS notifications about order modifications, shipment updates, and other order-related alerts from Stockmatic LLC through the Logiwa WMS system.

 

How to Opt-In: Users opt-in to receive SMS notifications by texting START to the designated Stockmatic phone number, or by providing their phone number through the registration form at https://www.stockmatic.com and explicitly agreeing to receive order update notifications.

 

Opt-In Confirmation: Upon opt-in, you will receive a confirmation message. By completing the opt-in process, you consent to receive recurring automated SMS messages from Stockmatic LLC.

 

How to Opt-Out: Text STOP at any time to unsubscribe from all SMS notifications. You will receive one final confirmation message. After opting out, you will no longer receive SMS messages from this program.

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Help: For assistance, text HELP to our designated phone number, or contact us at info@stockmatic.com or call +1 (305) 315-2377.

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Message Frequency: Message frequency may vary based on order activity and account modifications.

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Rates: Msg & Data Rates May Apply. Check with your carrier for details.

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Privacy: Your phone number will not be shared with third parties for marketing purposes. All personal information is handled in accordance with our Privacy Policy above. We are committed to protecting your privacy and will only use your phone number to send you the SMS notifications you have opted into.

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